ada77 Privacy Policy

1 Introduction and Scope

ada77 ("we", "our", "platform") is committed to ensuring a safe and enjoyable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you visit the ada77 website (https://ada77.cam) or use our services, how we use that information, and how we protect your privacy.

By using this platform you are agreeing to the terms of this policy. If you have any questions, please contact our support team.

This policy applies to all ada77 services, game categories, payment processes, and customer service activities. It applies both to registered users and to visitors who browse the website without registering.

2 What Information We Collect

ada77 may collect certain information from you for various purposes. The details of the information collected are described below:

2.1 Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID card or similar identity document details (where applicable under anti-money laundering regulations)
• Address details

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, or bank transfer account numbers
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus balance information

Note: We never store full card numbers or PINs. All payment-related information is transmitted in encrypted form.

2.3 Usage Information

• IP address and device identification details
• Browser type and operating system
• Website access times and session duration
• Pages visited and game categories used
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Messages and requests you send via live chat and email
• Customer service tickets and issue descriptions
• Complaint or feedback information

3 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us directly during registration, login, payment, or when contacting customer support.
• Automatic collection: Our servers automatically collect technical information while you use the website.
• Cookies and tracking: Cookies are used on our website to improve the user experience.
• Third-party verification: In some cases, third-party verification services may be used to confirm identity and prevent fraud.

4 How We Use Your Information

ada77 uses the information collected for the following purposes:

4.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Personalising the gaming experience
• Testing and improving platform functionality

4.2 Security and Compliance

• Preventing fraud and money laundering
• Age verification — only users aged 21 and above may play
• Detecting and preventing multiple accounts for a single person
• Ensuring responsible gaming
• Meeting legal obligations

4.3 Communication and Support

• Providing 24/7 Bengali live chat support
• Sending important account-related notifications
• Confirming payment transactions
• Resolving technical issues

5 Information Sharing and Third Parties

ada77 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game providers: Our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal technical information to deliver their services.
• Legal authorities: If required by law or court order to provide information, we will do so.
• Fraud prevention services: Necessary information may be shared with approved third-party verification services to ensure security.

All third-party providers are contractually bound to uphold our privacy standards.

6 Data Security Measures

ada77 has adopted industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: 256-bit SSL encryption is used for all data transmission, protecting information from unauthorised access.
• Secure servers: Our data is stored in a secure and controlled environment.
• Access controls: Only authorised staff are granted access to the information they need.
• Regular security audits: Our systems undergo regular security testing.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.

However, complete security over the internet cannot be guaranteed. Use a strong password to keep your account secure, and never share your login details with anyone.

7 Cookie Policy

ada77 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that improve your browsing experience.

7.1 Types of Cookies

• Essential cookies: Required for core website functionality — login sessions, security tokens, and so on.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to understand and improve how our site is used.

Cookies can be managed from your browser settings. However, disabling cookies may limit some features of the platform.

8 Data Retention Period

ada77 retains your information for as long as necessary. In general:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Financial transaction records are retained in accordance with regulatory requirements.
• Information used for marketing purposes is deleted after you withdraw your consent.

9 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that use of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: The right to object to certain types of processing of your information.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

10 Protection of Minors' Privacy

ada77 is intended only for individuals aged 21 and above. We do not knowingly collect information from any minor. Our age verification system ensures that underage individuals cannot open an account on our platform.

If you become aware that a minor is using our platform, please contact us immediately.

11 Policy Changes

ada77 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email address and publish the date of the update on this page.

Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

For any questions, requests, or complaints regarding this privacy policy or your personal information, please contact us:

For formal requests regarding your consent or data rights, please include "Privacy Request" in the subject line of your email.